Servqual potential for quality management in hotel services
نویسندگان
چکیده
منابع مشابه
Evaluation of Educational Services Quality for Healthcare Services Management Students of Isfahan University of Medical Sciences Based on SERVQUAL Model
Introduction: Developing a system of higher education regardless of increasing the quality will bring about outcomes such as academic failure, scientific dependency, brain drain, lack of entrepreneurship and poor knowledge generation. Considering the importance of educational services quality, the aim of this study was to evaluate the quality of educational services from the viewpoints of healt...
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The purpose of the study is to examine customers’ perceptions of service quality in the Croatian hotel industry. The aim is to assess the perceived service quality of hotel attributes and to determine the factor structure of service quality perception. A modified servqual scale was used to assess service quality perceptions from the perspective of domestic and international tourists. Data were ...
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Introduction: One of the most important factors in the success and survival of the higher education system is attention to the quality of provided services. Therefore, the aim of this study was to evaluate the quality of educational services in the Razi faculty of nursing and midwifery of Kerman based on SERVQUAL model in 2014. Methods: In this descriptive-analytical study, 150 students of the ...
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ژورنال
عنوان ژورنال: Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis
سال: 2013
ISSN: 1211-8516,1211-8516
DOI: 10.11118/actaun201260020307